UPDATE 05/11/2020

I REMAIN OPEN FOR TREATMENT FOR URGENT AND HIGH LEVEL NEEDS. Please contact either by phone or email for further details.

What to expect!

There will be some changes to the normal treatment routines. These changes are required by government and the BAcC guidance. The purpose is to allow treatments to go ahead but to absolutely minimise risks.

All patients will be asked questions regarding any COVID-19 symptoms and their clinical status (i.e. clinically vulnerable) prior to attending treatment either by phone or by email.

Any person developing symptoms (or self-isolating because of a non-socially distanced contact developing symptoms) prior to their appointment is asked to cancel, at no cost of course. Details of symptom guidance can be found at the end of this section.

Consent

All patients are required to complete a consent form prior to their first treatment from re-opening.

Initial consultation 

Much of the initial consultation will be conducted by phone (or, if more appropriate, by zoom or skype). You will be asked a wide variety of questions relating to your medical history and current condition. Part of the diagnosis involves looking at patients’ tongues. As this requires close attention patients may be asked to provide a photograph of their tongue sent prior to the appointment via phone or email.

All other aspects of your first appointment will then follow the same guidelines below.

All patients

All patients are required to wear face coverings (unless this has previously been discussed for medical reasons). If you do not have your own mask or forget yours please do not worry as I will provide one.

Timings

If you could please arrive on time (neither early or late!) it would be much appreciated as there will be no facility to wait inside.  There are 30 minute buffers between appointments. This allows for 15 minutes to ventilate the room and 15 minutes to clean and prepare for the next appointment. As usual, if there are any problems with time please just let me know as soon as you can. It may be that we will have to reschedule.

In the clinic room

All patients are asked to place their keys/belongings in the indicated place and then go straight through to wash their hands.

All blankets and soft coverings have been removed so I would ask that patients bring their own towel (or fleecy throw) for a covering during treatment.

The recommendation is that contact within the treatment room is kept to 15 minutes so this means that once the needles are inserted I will leave the treatment room for periods and just return to take your pulse or change the treatment as needed. I will be in the next room and the door will remain ajar.

Payment

All payment options still apply.

If you wish to pay by BACS, and have not already done so, please let me know so I can send you payment details. It is appreciated if you could make this payment prior to the appointment.

Cheques and cash are acceptable. If you could have the correct money please, there will be envelopes ready for you to place your payment in. Many thanks.

 

If you have any questions please do not hesitate to contact me.

Guidance on symptoms

Any person who currently exhibits any of the key symptoms of Covid-19 must stay at home and not enter the clinic for 7 days.  According to current NHS advice, this is defined as:

• high temperature: this means you feel hot to touch on your chest or back – you do not need to measure your temperature – and • new, continuous cough: this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours – if you usually have a cough, it may be worse than usual • anosmia: lack of taste or smell (updated 18 May 2020)

Any person who has had confirmed non-socially distanced contact with any person with a confirmed Covid-19 diagnosis or someone exhibiting any of the cardinal symptoms must also be physically excluded from the clinic. This includes those that cohabit with symptomatic persons. Persons that live with others and are the first in the household to have symptoms of Covid-19 must stay at home for seven days. All other household members who remain well must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill. Persons who have recently travelled from abroad and are still in their designated quarantine period must be excluded from the practice. Any person who has been instructed by the NHS test and trace service to self-isolate must also be excluded from the practice.

I reserve the right to make a decision on behalf of my patients, using my professional judgement as to whether to exclude them from my practice based on their risk and vulnerability.

Should I develop symptoms of COVID-19 under 48hrs of our appointment I will be obligated to provide your name and contact details to the NHS Test and Trace service.